VogueNow Warranty · Amazon orders
Register your LuminX Pro
Two minutes now means that if anything ever goes wrong with your mask, you write one email and we handle it. No digging through your Amazon orders. No proving when you bought it.
Your details
Four fields. We use them only to record your coverage.
Amazon, Your Orders, open the LuminX Pro order. The number sits under Order placed and has 17 digits.
The day you ordered on Amazon, not the day it arrived. Your coverage starts here.
About 30 seconds. Your coverage dates appear on the next screen, save them.
If something goes wrong: email support@voguenowskin.com with your Amazon order number. Support answers 7 days a week, 9:00 to 21:00 PST.
Not sure your mask is behaving normally? Reply and describe what you are seeing, most of the time it is not a fault.
Two years is standard. Care+ makes it four.
LED panels dim gradually with use. That is physics, not a defect, and it is why every device in this category has a finite working life. Your two years cover the period when manufacturing faults show up. What they do not cover is year three onwards.
Care+ adds two more years on exactly the same terms, for a one-off $59.
The window to add Care+ to this order has closed. Your standard cover is unaffected. If you believe this is wrong, email support@voguenowskin.com with your Amazon order number and we will look at it by hand.
Why we ask you to register
LED masks fail in one predictable way: diodes dim or a panel goes dark, usually somewhere between month three and month six. It is the most documented complaint in this category, and it is the reason this warranty exists at all.
A warranty is only useful if the record exists. Registering puts your purchase date on file, so a claim is one email instead of scrolling back through two years of Amazon orders.
Questions
Do I have to sign up for emails?
No. The newsletter box is separate and unticked by default. Your warranty is registered whether you tick it or not.
Where do I find my Amazon order number?
Open Amazon, go to Your Orders, and find the LuminX Pro. The number sits under Order placed and has 17 digits, like 123-1234567-1234567. If you cannot find it, email support@voguenowskin.com and we will register you by hand.
How long am I covered for?
Two years from your purchase date. Your exact end date appears on the next screen as soon as you register, and we email it to you as well — save that email, it is your proof.
What does the warranty cover?
Device faults in normal use: LED failure, controller failure, power supply. It does not cover drops, water damage, or wear on the strap.
Is this the same as the 100-day guarantee?
No, they are separate. The 100-day guarantee is your money back if the mask is not for you. The warranty is what covers the device afterwards.
I bought from voguenowskin.com or TikTok Shop.
This page is for Amazon orders. Orders placed at voguenowskin.com register here. TikTok Shop orders: email support@voguenowskin.com with your order number and we will register you.
